Return Policy
Last updated on August 7, 2026
This Return Policy applies to purchases made through The Egyptian Cook's online store.
Definitions
For purposes of this Return Policy:
“Seller” refers to The Egyptian Cook LLC, the seller of products purchased through this website.
“Customer” refers to the individual who purchases products through this website.
General Return Policy
Because the products sold through this website are made to order, the Seller does not accept returns for buyer's remorse, changes of mind, incorrect sizing, or requests to exchange an item for a different size, color, or style.
Customers are responsible for reviewing product descriptions, product details, and sizing information before placing an order.
The Seller does not offer exchanges.
Returns or refunds are only considered when there is an issue with an order that falls within the circumstances described in this Return Policy.
Damaged, Defective, Misprinted, or Incorrect Items
If a Customer receives an item that is damaged, defective, misprinted, or different from the item ordered, the Customer must contact the Seller within 30 days of receiving the order.
To submit a claim, the Customer must contact the Seller by email or phone and provide:
Email: muhammed@theegyptiancook.com
Phone: +1 (313) 463-0481
The Customer's order number
The reason for the claim
Clear photo evidence showing the issue with the item and, when applicable, the packaging
The Seller will review the claim and determine the appropriate resolution based on the circumstances.
If the issue is determined to be the result of an error by the Seller, the Seller may provide either:
A refund to the Customer's original payment method, or
A replacement order at no additional cost to the Customer
If a return is required because of an error by the Seller, the Seller will provide return instructions and cover the applicable return shipping costs.
Lost Packages
For packages lost in transit, the Customer must submit a claim within 30 days after the estimated delivery date.
If the shipping carrier confirms that a package was lost in transit, the Seller will review the claim and determine whether a refund or replacement order is appropriate.
If the shipping carrier's tracking information shows that the package was delivered, the order will not be considered lost in transit. The Seller is not responsible for packages that are marked as delivered by the shipping carrier. Any replacement order or other resolution in this situation will be the Customer's responsibility.
Incorrect or Incomplete Shipping Address
The Customer is responsible for providing a complete and accurate shipping address when placing an order.
If an order is returned because the shipping address provided by the Customer was incorrect, incomplete, or considered insufficient by the shipping carrier, the Customer is responsible for any applicable reshipping costs.
If the Customer provides an updated address, the Seller will confirm the available options and any applicable costs before proceeding with a reshipment.
Unclaimed Packages
The Customer is responsible for claiming the package once it has been delivered or made available for pickup.
If a package is returned because it was unclaimed, the Customer is responsible for any applicable costs associated with reshipping the order.
Unauthorized Returns
The Customer must contact the Seller before sending any item back.
The Customer must not send a return to a shipping or production facility without first receiving return instructions from the Seller.
Unauthorized returns may not be accepted, and sending an item back without prior approval does not guarantee a refund or replacement.
Refunds
When a refund is approved, the Seller will issue the refund to the original payment method used for the order.
After the Seller issues a refund, the time required for the funds to appear in the Customer's account depends on the Customer's bank, credit card company, or payment provider.
Printful Return Policy
Products purchased through the Seller's online store are fulfilled by Printful. Customers may reference Printful's Return Policy for additional information regarding fulfillment, returns, claims, and the handling of returned or undeliverable orders.
Printful's policies govern the relationship between the Seller and Printful. This Return Policy governs returns and refunds for purchases made through The Egyptian Cook's online store.
General Questions
For questions regarding this Return Policy or an order, the Customer may contact the Seller using the contact information provided above.
Nothing in this Return Policy is intended to limit any rights that a Customer may have under applicable consumer protection laws.